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EnerSys Delaware Inc Cell Site Technician III in Detroit, Michigan

span class="jobdescription"EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of motive power, reserve power, aerospace/defense, and specialty batteries with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.We continue to grow in our industry by ensuring all employees possess the following core competencies: customer focused, team player, engaged, ethical, strong communication skills, and works safely.This position will be focusing primarily on our Motive Power applications, which include industrial lift trucks and pallet jacks, rail equipment, mining equipment, and airline ground support equipment. Some of the motive power brands include Hawker, Ironclad, General Battery, and Fiamm. Wherever there is a need for motive power, EnerSys offers the perfect energy solution.divdivdivfont class="bold"Job Purpose/font/divdivProvide technical and application support for EnerSys products and services, in the assigned area against profitable margins and in line with the business plan, in order to contribute to the realization of service- related sales and service targets./div/divdivdivfont class="bold"Essential Duties and Responsibilities/font/divdivulliPlans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties/liliFollows all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000/liliTravels to customer sites to evaluate, diagnose, and repair customer's equipment/liliReplaces defective parts, reassembles battery, and fuses lead parts with the gas torch/liliWashes clean, and neutralizes customer's batteries at customer 's location/liliDiagnoses and repairs battery charging equipment/liliSpecifies coordinates installation of, installs, provides preventive maintenance, and repairs battery handling equipment/liliOperates material handling equipment per OSHA requirements/liliInstalls new or modified equipment at customer's facility to ensure full functionality according to specifications/liliPerforms inspections and analyzes findings to determine the source of the problem, and recommends repair, replacement, or other corrective action/liliCoordinates problem resolution with technical support, customer service, sales, and other personnel to expedite repairs/liliProvides on-site technical assistance to help troubleshoot and repair equipment. Functions as a technical resource to the service tech, service tech II, PSR's and Sales personnel/liliMaintains records of performance reports/liliProvides a communication link between the customer and the company to help ensure that effective service is provided to the customer/liliIdentifies areas/customers to target for increased service business. Works with Service Manager/Supervisor to develop and execute plans to accomplish this goal/liliDevelops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers/liliMaintains a safe, orderly, and clean working environment; Assists Service