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Serve Electric Field Service Technician in Grand Rapids, Michigan

Based in Michigan, Serve Electric is a multi-dimensional electrical contractor. Able to service customers across the United States, we were founded on the mission to power industry and serve not only our customers – but each other – and exceed expectations, day in and day out.

We are driven by a genuine desire to hold Serve Electric, and the entire industry, to a higher standard of service and quality. We have and will continue to push the industry standard beyond the bar once set. Even before the coffee kicks in, each member of our team sets out to become more than we were yesterday.

Whether we’re putting on work boots or dress shoes, our team is ignited by one mindset: to power and empower. As we grow and expand our team, no matter the position, we are always looking for those who are ready to be empowered and raise the bar.

Powering industry. Empowering people.

Job Role:

Serve Electric is looking for professionals that can go into a manufacturing environment, be told "my machine isn't working" and fix it.

Job Description:

We are looking for Entry-Level (Trainee) Electronics Repair Technicians, as well as Mid-Level (Experienced) Electronics Repair Technicians/ Field Service Technicians, to join our team. These individuals will provide repair service solutions and technical support to customers. The Electronics Repair Technician’s responsibilities include in-house bench repair at Serve Electric, as well as customer-site troubleshooting and repair of customer equipment.

Key Duties and Responsibilities of an Electronics Repair/ Field Service Technician:

  • Troubleshoot, repair, and refurbish industrial electronic equipment (VFD, PLC, Servo, Instrumentation, Power Supplies, HMIs)

  • Troubleshoot and test electronic components to board level, using various methods and testing equipment

  • Repair and/or replace electronic components to board level, including but not limited to: diodes, transistors, resistors, capacitors, integrated circuits, other printed circuit components

  • The Electronics Repair Technician will communicate with Repair Services management to keep them informed of job status

  • Evaluate electrical and electro-mechanical equipment and determine correct repair procedures

  • Participate in generation of work instructions and test fixtures for testing

  • Identify potential areas for improvement of internal processes and procedures

  • The Electronics Repair Technician will perform field service visits in a timely manner as required to resolve technical issues experienced by customers

The qualified Electronics Repair/ Field Service Technician will have the following skills and experience:

  • Associates degree in Electronics Technology or equivalent technical experience

  • Familiarity with and ability to utilize different types of test equipment such as function generators, oscilloscopes, digital multimeters, and power supplies.

  • Ability to solder and desolder using through hole and surface mount technology

  • Ability to recognize various electronic components and their functions

  • Able to work in a progressive repair process, having direct interaction with employees performing other portions of the process

  • Fluency in computer software platforms for communication/configuration of VFDs and PLCs

  • 1-3 years direct experience in electronic device repair or manufacturing (Entry Level candidates will learn)

  • Familiarity with industrial manufacturing processes and motor feedback devices

  • The Electronics Repair Technician should be familiar with electrical, hydraulic, and pneumatic systems

  • Experience using precision tools and technology including surface mount rework station

  • Able to sit and stand for extended periods of time

  • Visual capability to focus on small, intricate parts for extended periods of time

  • An Electronics Repair Technician with experience in machine troubleshooting and repair is preferred

  • Work in manufacturing environments, not just behind a desk

  • Troubleshoot an electrical issue from start to finish without the use of schematics or clear information from the operator or customer

  • Communicate clearly with the customer, service manager, and other team members

  • Work well with other team members

We are proud to offer our employees:

  • Health Insurance

  • 401k

  • Competitive Wages

  • Paid Vacation

  • Paid Holidays

  • In House Apprenticeship program

  • Company Vehicle and Gas card

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