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CSM SERVICES Operations Supervisor in Holland, Michigan

Operations Supervisor (School Supervisor)

Hourly: $22 - $24 Per Hour - $500 sign on after 2 weeks, $2000 after 90 days.

Location: Holland

Schedule: Primarily 2nd, Needs to be flexible on hours.

Join the growing CSM Services Team where people come first! Enjoy a fun, flexible, and diverse work environment. The Operations Supervisor (OS) is a hands-on position that will execute work tasks and oversee team operations at a single or multiple work location(s).  The OS will direct the work of 2-10 Teams (8-40 employees) and ensure assigned tasks are completed safely, efficiently, and to the quality standards set by the Company.   It is essential for the OS to ensure their team members have the information, inventory and tools necessary for to be successful, every day.

Benefits We Offer You

  • Holiday Pay

  • Paid Time Off

  • Medical, Dental, and Vision Benefits

  • Fuel Card

  • Phone Stipend

  • Opportunities for Promotion

  • Annual Pay Increases

  • Consistent Schedule

  • Top-of-the-Line Training

  • Referral Bonuses

What We Expect From You

  • Learning, Management and Accountability

  • Site Specific Contact

  • SOW Execution and Enhancements

  • Schedule Updates and Publishing

  • Time & Attendance Approvals

  • Training Implementation and Audit

  • Inventory Equipment Management/Maintenance

  • Operations Task Delegation

What You'll Be Doing

Financial Performance

  • Ensure Teams execute planned labor and material budgets at work sites

  • Work to identify more efficient ways to perform work

Business Development

  • Understand service offerings and communicate upselling opportunities to Account Managers

Customer Retention | Quality Assurance | Service Delivery

  • Develop a working knowledge of company's standard service offerings, quality standards and site-specific deliverables and ensure team members understand the same.

  • Establish positive working relationships and communicate as required with key customer personnel.

  • Ensure team compliance with established site standards. 

  • Communicate regularly with Supervisor to ensure client needs and expectations are consistently met or exceeded.

  • Identify customer service issues or concerns and report back to PM.

  • Proactively assist in resolving issues with customer service when needed.

  • Work with PM to help to develop and train crew members (standard procedures, proper equipment use and safety).

  • Coordinate service execution with the PM.

  • Ensure work is performed safely and in accordance with company policies.

  • Oversee day to day site operations and delegate work to crew team members.

  • Ensure all team members clock in and clock out daily.

  • Ensure job time and materials are allocated correctly at the end of a shift.  Report any corrections as needed to PM.

  • Regularly monitor site consumables inventories and requisition new supplies as needed.

  • Log equipment usage and maintenance cycles ensure equipment preventative maintenance is performed as needed and equipment is in good working order.

  • Other tasks and duties as assigned by Supervisor

Leadership | Human Resources

  • Enforce policies and procedures as issued by company.

  • Support Team Leads with performance management of their team members.

  • Maintain Meeting Pulse with Team Leaders.

  • Provide Operations Manager feedback on Team Leaders

  • Work with Human Resource and Operations Team to provide a safe environment for employees, customers and the general public.

Qualifications

Education & Experience

  • 2-4 years of prior working experience in a service industry.

Skills & Abilities

  • Ability to organize teams to accomplish service work

  • Able to work independently and have exceptional problem-solving skills.

  • Able to operate at a high level of accountability and responsibility for all activities and activities of team.

  • Established ability to effectively communicate and build successful relationships with team members

  • Ability to manage jobs and achieve budgeted margins.

  • Valid drivers license with adequate driving record.

  • Fluent in technology

  • Bilingual Spanish strongly preferred

Twenty years ago, CSM Services began as a small cleaning company in Grand Rapids Michigan. We have since grown to serve a diverse client base throughout Michigan including the Traverse City area, Muskegon, Grand Haven, Holland, Hastings, Portage, Otsego, Kalamazoo, Battle Creek, Jackson, Albion, and Flint areas. Building on our past success and through the vision and support of our ownership, CSM will continue to expand its geographic footprint and service offerings in the coming years.

We are committed to providing the space we need to take care of ourselves, in order to elevate the people around us. Together we will provide an exceptional customer experience.

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