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Henry Ford Health System Manager - Safety & Reliability (Performance Excellence) in Jackson, Michigan


In collaboration with the HFHS Director, Quality & Safety, and local level leadership at each business unit, the manager plans, organizes and develops processes/programs to implement and sustain safety and reliability priorities across the organization. Serves as an internal consultant for safety and reliability, measurement strategies, and interpretation of associated standards and system priorities. Develops performance improvement plans with management/staff on an as needed basis. Plans, develops, and implements education and training programs to support the achievement and sustainability of safety and reliability at HFHS. Manages broad business unit and system level, multidisciplinary projects/initiatives of a complex nature. Project work may include technical/professional analyses or may require facilitation of a large multi-disciplinary group of administrators and/or medical personnel. This individual provides needed continuous improvement training and education and works closely with other leadership to meet education needs at all levels throughout the institution. Communicates regularly with Management and prepares reports with recommendations on specific projects and/or emerging trends. Flexibility, excellent problem solving/critical thinking skills and the ability to handle stressful situations are necessary characteristics of the successful candidate. Individual is expected to continuously learn key content related to safety and reliability; apply new continuous improvement methodologies; and to spread key learnings/best practices throughout the system.


  • Responsible for leading quality improvement project teams to support the organization’s strategic goals.

  • Provides oversight for Blue Cross Blue Shield of Michigan (BCBSM) Pay for Performance Program.

  • Manages participation in each BCBSM Clinical Quality Initiatives (CQI) in coordination with HFAH staff responsible for CQI abstraction and quality improvement.

  • Provides oversight of CMS and TJC chart abstracted Core Measures and electronic clinical quality measures (eCQMs).

  • Provides oversight of operating unit policies and procedures.


  • Bachelor's degree in Nursing or healthcare related field required. Master's degree in health care field preferred; RN preferred.

  • Minimum five (5) years hospital experience required; clinical/operational experience required.

  • QI/PI lead/facilitation skills: three to five (3-5) years; Broad Business unit and System level, multidisciplinary experience.

  • Demonstrated knowledge of QI/PI methodology.

  • Evidence of ongoing continuing education in safety and reliability best practices, relevant standards, and emerging trends/priority focus areas.

  • Excellent verbal and written skills.


    Under the leadership of President and CEO Wright L. Lassiter, III, Henry Ford Health System is a

    $6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites

    including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and

    other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system

    now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one

    of the nation’s oldest physician groups. An additional 2,200 physicians are also affiliated with the

    health system through the Henry Ford Physician Network. Henry Ford is also one of the region’s

    major academic medical centers, receiving between $90-$100 million in annual research funding and

    remaining Michigan’s fourth largest NIH-funded institution. Also an active participant in medical

    education and training, the health system has trained nearly 40% of physicians currently practicing

    in the state and also provides education and training for other health professionals including nurses,

    pharmacists, radiology and respiratory technicians. visitHenryFord.com.


    Whether it's offering a new medical option, helping you make healthier lifestyle choices or

    making the employee enrollment selection experience easier, it's all about choice. Henry

    Ford Health System has a new approach for its employee benefits program - My Choice

    Rewards. My Choice Rewards is a program as diverse as the people it serves. There are

    dozens of options for all of our employees including compensation, benefits, work/life balance

    and learning - options that enhance your career and add value to your personal life. As an

    employee you are provided access to Retirement Programs, an Employee Assistance Program

    (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.

    Equal Employment Opportunity/Affirmative Action Employer

    Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.