Advantage Label & Packaging, Inc. Field Service Technician in Monroe, Michigan
Advantage Label & Packaging was built upon the belief that relationships are the fundamental elements for success. From our customers and vendors to our team members, our goal is to create long-term partnerships based on trust. We are focused on making lives better for our clients, employees, and business partners. Our unique approach to labeling solutions is to be the expert and trusted advisor for every piece of the puzzle, not just printed labels. The breadth of our solutions includes equipment, software, technical support, and service. This has led to us growing our business nationwide and internationally. We are looking for an ambitious and industrious Field Service Technician to perform field installation and maintenance. You will deliver service and customer assistance during field visits. You will be in charge of troubleshooting, testing, repair, and training. What will you do? You will complete field customer service requests. You will propose service contracts to customers and follow up. You will provide troubleshooting for customer issues that could not be handled by the level one support desk. You will identify solutions on labeling software, printers, applicators, dispensers, and small and large character inkjet errors and issues, maximizing their utility and effectiveness. You will create service repair quotes, report the tickets through the software, and update the service calendar. You will assist with equipment parts requests from customers and keep spare parts kit inventory levels as needed. You will maintain a company service vehicle as regular local travel (day and overnight) is involved as well as some long-distance service and installs throughout the year. What are we looking for? High school diploma is required. A technical degree or certification is desired. Prior field service experience is a plus, but desire and drive to learn is more important. Excellent communication and customer relations. Familiarity and understanding of a variety of machines, equipment, and tools. Strong analytical skills and ability to diagnose and solve complex problems. A valid driver’s license. What makes this opportunity great? This position is highly autonomous. We have the right resources, systems, and tools, so you can function at your best. We are a growing company. There is a continuously increasing demand for our services and solutions. We offer competitive compensation and benefits package that includes profit sharing. We have a family-oriented team and supportive leaders. We work together to exceed our customers’ dynamic needs. We have a relaxed and welcoming environment. You are not just a number. You are part of the family! Do not let your lack of experience hold you back. We will conduct on-the-job training and job shadowing. We will equip you with adequate resources to ensure that you carry out your responsibilities effectively. If you see challenges as opportunities and if you look forward to creating great customer experiences with your technical ideas and solutions, apply now! Advantage Label & Packaging is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.