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XPO Logistics, Inc. Senior Supervisor, Operations - 213803-en_US in Pontiac, Michigan

Logistics done differently.At XPO Logistics, we believe that providing superior support and solutions for our customers drives our success, and we want to put you behind the wheel. As the Senior Supervisor, Operations, you will be responsible for overseeing daily operations and carrier performance. You'll ensure that all logistics, transportation, communication and customer service issues and requests are resolved in a manner that meets or exceeds the customer's expectations. We will equip you with the best tools in the industry to grow and develop to a level that will help you reach your career goals.Pay, benefits and more.We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.What you'll do on a typical day:Manage and lead your team in the daily management of the Dedicated Carrier program, including facilitating QBR roundtables and performance reviewsReview procedures and work habits to determine opportunities for continuous improvement, and implement steps to lower costs while increasing performance; introduce Lean concepts into the operation at all levelsWork with your team to optimize Dedicated Carrier Route RFQ submissions; review overall solutions and provide recommendations to the customerPartner with your team to analyze large sets of data and to produce actionable plans or recommendations for the customerManage DDS Carrier Performance through the continuous improvement process and Carrier Scorecard managementAct as the point of escalation for the customer's regional parts distribution facilitiesAnswer inquiries from carriers, client and/or customersMaintain a safe work environment that is free from harassment, drugs and workplace violence; promptly document and report all issues, concerns and incidents to managementCollaborate with others to resolve all issues that impact job performance, employee morale and customer satisfactionWhat you need to succeed at XPO:At a minimum, you'll need:3 years of experience in supply chain, logistics, transportation or a related fieldExperience with Microsoft Office (Word, Excel and PowerPoint)It'd be great if you also have:Bachelor's degree in Logistics or a related field5 years of experience managing a logistics/supply chain team, including hiring, mentoring, training, counseling and conducting annual reviewsAvailability to work weekends, holidays, off-hours and/or on-call shifts as the demands of the business dictateAvailability to travel 10-20% of the timeExperience with process improvement initiativesFamiliarity with Microsoft SharePoint; understanding of Microsoft Power BI and routing softwareExcellent verbal and written communication skills; able to communicate and present clean, organized and thorough information and data appropriate for intended audienceAbility to work independently and in a team environment; customer-focused and results-driven work styleBe part of something big.XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make XPO a great place to work.We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which a