Amazon.com Services Inc Operations Manager Troy, MI in Shelby charter Township, Michigan
Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.brbrOur Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.brbrKey Responsibilities and Job Elements:br* Support, mentor, and motivate your salaried and hourly workforcebr* Lead large-scope projects with site and regional impactbr* Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balancebr* Manage safety, quality, productivity, and customer delivery promisesbr* Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectivesbr* Lift up to 49 pounds and frequently push, pull, squat, bend, and reachbr* Stand/walk for up to 12 hours during shiftsbr* Work in an environment where the noise level varies and can be loudbr* Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)br* Continuously climb and descend stairs (applies to sites with stairs)brOur fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business' current openings.brbr* A Bachelor's Degree or 2+ years Amazon (blue badge/FTE) experiencebr* 3+ years of direct management experience for employees and their performancebr* Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysbrbBasic Qualifications/b:br1. A completed Bachelor's Degree from an accredited university OR 2+ years Amazon experiencebr2. 2+ years of direct management experience for employees and their performancebr3. Willingness to work flexible schedules/shifts/areas, including weekends, nights, and/or holidaysBR/Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.