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Inspire Brands General Manager/ Operating Partner in Southgate, Michigan

Position: General Manager/Operating Partner

Immediate Supervisor: Market Supervisor/Multi-Unit Supervisor

Status: Exempt

Position Summary: This position is the highest management position at the drive-in and is responsible for leading and managing the drive-in's operations and employees.

Essential Job Duties:

  • Recruit, interview, hire, onboard, train, manage, direct, coach, lead, schedule, assign, discipline, and terminate the drive-in's assistant managers and employees

  • Manage drive-in employees' compensation levels pursuant to company guidelines

  • Supervise, lead, and manage all aspects of drive-in operations to provide an optimal guest experience

  • Manage opening and/or closing duties

  • Handle and properly escalate guest issues/concerns

  • Handle and properly escalate employee issues/concerns

  • Manage, plan, forecast, and adjust the drive-in's food, labor, paper, and inventory to maximize cost-control, operational efficiency, quality standards, and customer service

  • Lead regular team meetings to ensure employees are focused on operational standards and guest service

  • Manage and maintain all drive-in recordkeeping

  • Prepare and maintain all necessary operational reports

  • Develop, implement, and manage action plans regarding local marketing and business performance

  • Ensure proper maintenance of drive-in and equipment

  • Supervise and manage vendor performance

  • Comply with and enforce all company policies, procedures, and operational standards

  • Ensure compliance with all applicable federal, state, and local laws

  • Manage regular cleaning and sanitation duties pursuant to operational standards

  • Regular attendance

ADDITIONAL DUTIES:

  • As needed, perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) to meet operational standards

  • As needed, perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards

  • Move and stock food product weighing up to 50 pounds

  • Perform other job-related duties as assigned or required

Time/Shift Expectations: Minimum of 50 hours per week; irregular hours; nights; weekends; and holidays

Qualifications and Job Requirements:

  • Education

  • Required – High school diploma or equivalent

  • Preferred – Advanced studies in business, restaurant management, or related fields

  • Experience

  • At least three years of restaurant management experience (QSR preferred)

  • Experience running a restaurant shift without supervision

  • Experience recruiting, interviewing, hiring, and managing employees

  • Knowledge/Skills

  • Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.)

  • Knowledge of federal, state, and local health and safety laws and regulations

  • Basic computer, math, accounting, and reading skills

  • Effective verbal and written communication skills

  • Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills

Work Environment: Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions

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