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Job Information

Bosch Field Service Technician in St. Joseph, Michigan

Company Description

Bosch Rexroth Corp (div Robert Bosch LLC)-The Drive and

Control Technology Division in North America develops internationally leading

Linear Motion, Assembly Technology and Electric Drives & Controls products for

applications in the Aerospace, Automotive, e-Mobility, Factory Automation,

Semiconductor, Life Science, Machine Tool, Packaging and Printing Markets

Job Description

  • Responsible for providing exceptional customer support to our internal and external customers.

  • Provide in-house and in-field technical assistance to customers in the identification and order placement of paid service and/or spare parts in support of installed Bosch Rexroth products.

  • Provide field service, repairs, replacement and installation services of Bosch Rexroth products and components for customers.

  • Troubleshoot customer concerns, both on-site and over the telephone or emails.

  • Perform in-house service repair of Bosch Rexroth products or components.

  • Facilitate and participate in customer maintenance training, both in-house and/or on-site at customer locations.

  • Actively support and participate in the selling effort of field service, spare parts, and paid training services.

  • Determine and recommend suitable service parts for customer installations.

  • Maintain a safe and clean work environment and Continuously improve, process and deliver conforming quality products and services to internal and external customers per the Bosch Rexroth Quality system.

Qualifications

  • SPECIALIZED KNOWLEDGE: Technical knowledge of mechanical, electrical, pneumatic systems typically used with automated systems/machines.

  • Comprehensive product knowledge of the Bosch Rexroth transport conveyor products, applications, function and bill of material details.

  • Computer system knowledge in Word, Excel, Outlook and SAP.

  • Sound interpersonal communication (both written and verbal) skills.

  • Ability to work independently and in teams.

  • High technical accuracy. Excellent typing skills.

  • MINIMUM EDUCATION EXPERIENCE REQUIREMENTS: High School diploma/GED.

  • 2 years technical training preferred.

  • 3 years of Bosch Rexroth transport conveyor product knowledge and applications or commensurate related experience with similar equipment.

  • Willingness to travel 50% to 75% of work week, including occasional weekends and holidays.

  • Hold a valid driver's license.

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