Bosch Field Service Technician in St. Joseph, Michigan
Bosch Rexroth Corp (div Robert Bosch LLC)-The Drive and
Control Technology Division in North America develops internationally leading
Linear Motion, Assembly Technology and Electric Drives & Controls products for
applications in the Aerospace, Automotive, e-Mobility, Factory Automation,
Semiconductor, Life Science, Machine Tool, Packaging and Printing Markets
Responsible for providing exceptional customer support to our internal and external customers.
Provide in-house and in-field technical assistance to customers in the identification and order placement of paid service and/or spare parts in support of installed Bosch Rexroth products.
Provide field service, repairs, replacement and installation services of Bosch Rexroth products and components for customers.
Troubleshoot customer concerns, both on-site and over the telephone or emails.
Perform in-house service repair of Bosch Rexroth products or components.
Facilitate and participate in customer maintenance training, both in-house and/or on-site at customer locations.
Actively support and participate in the selling effort of field service, spare parts, and paid training services.
Determine and recommend suitable service parts for customer installations.
Maintain a safe and clean work environment and Continuously improve, process and deliver conforming quality products and services to internal and external customers per the Bosch Rexroth Quality system.
SPECIALIZED KNOWLEDGE: Technical knowledge of mechanical, electrical, pneumatic systems typically used with automated systems/machines.
Comprehensive product knowledge of the Bosch Rexroth transport conveyor products, applications, function and bill of material details.
Computer system knowledge in Word, Excel, Outlook and SAP.
Sound interpersonal communication (both written and verbal) skills.
Ability to work independently and in teams.
High technical accuracy. Excellent typing skills.
MINIMUM EDUCATION EXPERIENCE REQUIREMENTS: High School diploma/GED.
2 years technical training preferred.
3 years of Bosch Rexroth transport conveyor product knowledge and applications or commensurate related experience with similar equipment.
Willingness to travel 50% to 75% of work week, including occasional weekends and holidays.
Hold a valid driver's license.
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