Munson Healthcare Lead Environmental Services Technician in Traverse City, Michigan
High School diploma or GED or equivalent experience.
A minimum of 3 years progressively more responsible experience.in the Environmental Services / Hospitality industry. Supervisory or leadership experience a plus.
Must have production experience, ability to be able to problem solve, previous experience supervising both people & resources, and be self-motivated. This position will provide leadership and support the management team at Munson Medical Center. Ability to effectively communicate policies, and/or procedures in a manner easily understood by fellow employees
Works under minimal supervision. Relies on experience and judgment to plan and accomplish assigned tasks and goals. Reports directly to the Operation Manager or Director, working closely with them to develop and guide process. Leadership Provided: Orient, trains, assigns and checks the work of employees.
POPULATIONS SERVED COMPETENCIES, INCLUDING AGE OF PATIENTS SERVED
No direct clinical contact with patients SPECIFIC DUTIES
Supports the Mission, Vision and Values of Munson Healthcare
Embraces and supports the Performance Improvement philosophy of Munson Healthcare.
Promotes personal and patient safety
Adheres to Munson policies and sets a good example for co-workers.
Has basic understanding of Relationship-Based Care (RBC) principles, meets expectations outlined in Commitment To My Co-workers, and supports RBC unit action plans.
Uses effective customer service/interpersonal skills at all times.
Presents a positive - can do attitude
Documents co-worker(s) performance
Serves as a working leader, coordinating activities of co- workers engaged in environmental services.
Assists in ensuring a safe working environment throughout the facility for all employees.
Assists in monitoring employee productivity and provides suggestions for increased service or productivity.
Assists in the supervision of day-to-day activities of subordinates and assigns responsibility for specific work or functional activities.
Orients and trains employees.
Operates the bed tracking program and assigns beds for completion
Completes room inspections and conducts patient interviews
Performs day to day assignments in addition to lead duties.
Works with customers to ensure satisfaction in such areas as quality, service, and problem resolution.
Performs other duties and responsibilities as assigned.