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National Dentex Removable Department Manager in Traverse City, Michigan


Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 30+ labs throughout the country. Our team is growing, and we are seeking to fill a number of key positions within our organization including this opportunity at NDX DH Baker in Traverse City, MI for a Full-Time Removable Manager.

The regular hours for this position are from 7:00 a.m. to 3:30 p.m., Monday through Friday, and subject to change from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K; and tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position:

  • Manages and maintains staff by recruiting, selecting, orienting, and training team members; maintaining a safe, secure, and legal work environment; and developing personal growth opportunities for team members.

  • Communicates job expectations; planning, monitoring, and appraising team members; coaching, counseling, and disciplining team members; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.

  • Maintains quality service by enforcing quality standards; analyzing and resolving quality problems; identifying trends; recommending system improvements.

  • Work with laboratory leadership to develop and maintain budgets.

  • Follow up on all customer complaints to ensure the issues identified are resolved to the customer’s satisfaction and use as an opportunity to coach team members.

  • Manage hours of department/sub-departments.

  • Answer technician questions involving materials, techniques used, case design.

  • Complete appropriate forms documenting absences due to illness, vacation, tardiness, early clock-outs, etc.

  • All other duties as assigned.

Skills and Abilities Required:

  • Must be able to read, write, speak and understand English

  • Must have computer skills including typing and familiarity with Microsoft Office products.

  • Verbally communicate with all levels of staff, leadership and customers maintaining a positive demeanor and nurturing teamwork.

  • Must be familiar with Performance Management processes, Project Management, Coaching, Quality Management, and Developing Standards.

  • Must be a results driven individual.

  • Understands the importance of, and has the ability to, foster teamwork

  • Takes initiative.

  • Has excellent listening skills.

  • Attention to detail.

Minimum Education and Experience Required:

  • Required: High school diploma or GED equivalent

  • Required: Must have Previous Management Experience

  • Required: Must have 5 Years of Removable Dental Knowledge

  • Required: Must have 3 Years of Management Experience

  • Required: Production and/or Manufacturing experience

  • Preferred: Customer Service experience

Hazardous Materials or Equipment Used:

  • Chemicals

  • Small hand tools

Physical Requirements:

  • Perform tasks at multiple workstations-standing and sitting for extended periods of time.




  • Team Player: Works well as a member of a group

  • Loyal: Shows firm and constant support to a cause

  • Leader: Inspires teammates to follow them

  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

  • Dedicated: Devoted to a task or purpose with loyalty or integrity



  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization