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Henry Ford Health System Supv- Laboratory Services (Laboratory General) - Full Time - West Bloomfield/ Days in West Bloomfield, Michigan


Under general direction, responsible for the operation of one or more technical areas or shifts in a clinical laboratory. Prepares and maintains technical and operating procedures to meet accrediting and regulatory requirements. Responsible for staff recruitment, competency, engagement, and performance management. Evaluates and implements test methods in collaboration with medical and Technical Team leaders. Oversees supply chain requirements. Prepares financial forecasts for use in planning and uses metrics to manage service quality. Participates in developing and implementing system-wide standards for the Pathology and Laboratory Medicine Service Line.


  • The duties and responsibilities of the supervisor encompass four major areas: Technical, Human Resources, Finance, and Quality Management. Technical:

  • Assures section compliance with accreditation and regulatory agency requirements, including educational, competency, proficiency testing, and safety.

  • Oversees test performance characteristics, quality control programs, and resolves problems.

  • Maintains up to date technical procedures and validation testing.

  • Prepares and/or reviews management reports and metrics.

  • Oversees and assists in maintaining LIS database for technical areas.

  • Oversees and assists in the orientation and training of new employees and students. Participates with Technical Teams to integrate and align services.

  • Meets with suppliers to maintain current systems and learn about new capabilities.

  • Oversees and assists with the selection and implementation of new or alternate tests.

The Supv- Laboratory Services is qualified to perform all duties of the Medical Technologist job, and in a given job situation may or may not perform all of the duties; actual duties will pertain to the specific position.

Human Resources:

  • Interviews and orients new employees to maintain adequate staffing levels.

  • Prepares performance management documents and ensures staff competency.

  • Actively manages employee engagement and the development of a favorable culture.

  • Monitors daily, weekend, holiday, and vacation schedules for adequate staffing.

  • Supports clinical rotations of new staff and students and extends cross-training.

  • Supports Standards of Excellence and employs corrective action when needed.

  • Maintains time and attendance records and may submit payroll information.


  • Provides information and forecasts for preparation of operating and capital budgets.

  • Monitors operating budgets with timely attention to variances.

  • Maintains supply chain to ensure expected consumables are available for service levels.

Quality Management:

  • Leads involvement in quality management activities including oversight of indicators, metrics, and customer-supplier feedback. Understands service standards of customers.

  • Uses quality tools to identify and correct defects and variation from standard work.

  • Engages technical and support staff to take the lead in identifying and resolving defects.

  • Promotes and encourages participation in Quality Management for shared learning.

  • Maintains a focus on service quality that directly impacts patients and providers


  • Completion of an accredited Bachelor’s Degree program in a chemical, physical, biological science, medical technology or clinical laboratory science.

  • Requires five years of experience, with progressive responsibility, in a hospital or clinical laboratory setting including experience with laboratory accreditation.

  • Demonstrated technical proficiency and theoretical knowledge sufficient to oversee laboratory functions.

  • Must demonstrate proficiency with personal computers for word processing and spreadsheets.

  • Ability to effectively communicate in written and verbal interactions.


  • Certification as MT(ASCP), CLS(NCA), MLS(ASCP) or categorically in the primary area assigned.

  • Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service Policy and summarized below:

  • Communication

  • Ownership

  • Understanding

  • Motivation

  • Sensitivity

  • Excellence

  • Teamwork

  • Respect

  • Must practice the customer skills as provided through on-going training and in-services.

  • Must possess the following personal qualities:

  • Be self-directed

  • Be flexible and committed to the team concept

  • Demonstrate teamwork, initiative and willingness to learn

  • Be open to new learning experiences

  • Accepts and respects diversity without judgment

  • Demonstrates customer service values


  • Vision: Near Acuity: ability to see clearly at 20 inches or less.

  • Depth perception: ability to judge distance and space relationships.

  • Accommodation: ability to adjust vision to bring objects into focus.

  • Color Vision: ability to distinguish and identify different colors


    Under the leadership of President and CEO Wright L. Lassiter, III, Henry Ford Health System is a

    $6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites

    including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and

    other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system

    now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one

    of the nation’s oldest physician groups. An additional 2,200 physicians are also affiliated with the

    health system through the Henry Ford Physician Network. Henry Ford is also one of the region’s

    major academic medical centers, receiving between $90-$100 million in annual research funding and

    remaining Michigan’s fourth largest NIH-funded institution. Also an active participant in medical

    education and training, the health system has trained nearly 40% of physicians currently practicing

    in the state and also provides education and training for other health professionals including nurses,

    pharmacists, radiology and respiratory technicians. visitHenryFord.com.


    Whether it's offering a new medical option, helping you make healthier lifestyle choices or

    making the employee enrollment selection experience easier, it's all about choice. Henry

    Ford Health System has a new approach for its employee benefits program - My Choice

    Rewards. My Choice Rewards is a program as diverse as the people it serves. There are

    dozens of options for all of our employees including compensation, benefits, work/life balance

    and learning - options that enhance your career and add value to your personal life. As an

    employee you are provided access to Retirement Programs, an Employee Assistance Program

    (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.

    Equal Employment Opportunity/Affirmative Action Employer

    Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.