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Wenzel America Ltd Field Service Technician in Wixom, Michigan

Field Service Technician PURPOSE OF POSITION: To service (install, maintain calibrate and repair) customer coordinate measuring machines predominately at customer site in a professional, safe, cost effective manner. PRIMARY DUTIES RESPONSIBILITIES: Demonstrate strong and efficient troubleshooting skills on CMMrsquo;s utilizing mechanical and electronic aptitude Provide the highest level of customer service and timely responsiveness to all Wenzel customers Timely Accurate documentation of administrative paperwork customer related requests The ability to work independently in a high pressure, fast paced and innovative environment Travel as necessary to fulfill these duties. Travel is expected to be approximately 80% for this position, but could be as much as 100% at peak times. Must be willing to perform standby 24/7 emergency service on a rotating schedule. Travel duties include driving/flying to and from customer sites, airports and other locations to perform job duties. Excellent communication and service aptitude is a must EDUCATION EXPERIENCE: AS/BS in Electronics or Engineering is helpful but not mandatory, Industrial mechanics or Military mechanical training also desireable Previous experience installing troubleshooting, repairing industrial machines and computer systems Previous CMM installation and troubleshooting experience is aPLUS Experience troubleshooting Windows OS, and programming such as C, C++, HTML are preferred KEY RESPONSIBILITIES: Install, maintain calibrate and repair customers gaging equipment, predominately at customerrsquo;s site Provide operator orientation on the equipment with training on use and safety as well as basic maintenance. Maintain/develop positive customer relationships Provide recommendations to customers about the repair/replacement of their machine and its components Provide customer feedback for customer, including sales leads for equipment, software, maintenance contracts, etc. Submit expense and service reports by date/time required weekly according to company policy Travel up to 99% of the time ndash; both domestic and international Provide in-house phone support as needed Support in-office work activities such as rebuilding machines, and assisting with packaging/shipping as needed. RELATIONSHIPS Report directly to Service Manager Work closely with internal service personnel and communicate frequently with other service engineers and office staff to facilitate scheduling, billing, and completion of jobs Work with customer (typically quality tech or quality manager), Reps, Sales, Software, Electrical and Mechanical Engineering along with shop personal MEASURES OF PERFORMANCE Overall product knowledge Utilization rate Standard work variation rate Customer feedback Percentage of warranty first pass yield calls attributed to engineer Continuous improvement suggestions to customerrsquo;s processesroducts BACKGROUND AND SKILL Broad background in a variety of skills is needed; Mechanical, electrical