Exotic Automation amp; Supply Service Coordinator in Wixom, Michigan
style="text-align: center;"emWe are Exotic! Your ISO 9001 Certified Supply Partner./em style="text-align: center;"emFor over 50 years, Exotic Automation Supply has prided itself on being problem solvers with one goal in mind: to improve customer productivity and profitability./emExotic Automation Supply is a Northwest Detroit Industrial Supplier and Manufacturer.Services Include:ulliAutomation and Controls: Design, manufacture and supply hydraulic and pneumatic equipment and components./liliHose and Fittings: Distribute hydraulic, pneumatic, industrial hose and fittings./liliCustom Manufacturing: Design and fabricate custom molded urethane, rubber and machined plastic components./liliGasketing: Provide standard gaskets and manufacture custom die cut and spiral wound gaskets./liliIndustrial Materials: Distribute a wide variety of plastic, rubber, packaging, tools, anti-fatigue matting and relating products./liliSupply Chain Management: Commodity management, kits, bin fill programs and mobile service and repair./li/ulExotic Automation and Supply is currently looking for a uService Coordinator/u to join the team in a emfull-time/em capacity at our New Hudson, MI location.Responsibility summary includes, but not limited to: Knowledge of Exotic product lines, servicing customer inquiries, product requests, quotations, order entry, order follow-up and job labor utilization.This position is vital to the Retail Service department and will impact the overall profitability of the Company. This position is a great opportunity for the right candidate to demonstrate the capability to affect positive change in an exciting, dynamic and growing Company while building a comprehensive knowledge of the business.Essential Responsibilities:ulliAssists with all aspects of creating and processing an order, including the input of customer product records, EDIrsquo;s and pricing structure, order follow up/expediting./liliAssists with sales related procedures including: sourcing, follow-up, returned goods, non-conforming, issuing materials, etc./liliResolution of related account discrepancies./liliTroubleshoots and resolves system issues with orders./liliDevelops effective scheduling processes for jobs and labor./liliOrganizes and preps stock material./liliUpdates and analyzes weekly call logs./liliGenerates daily, weekly, and monthly reports for critical decision-making purposes./liliAccounting interfacing (invoice rejections, non-payment on orders, etc.)./liliDevelops understanding of all types of work in the Mobile Service department and timely completion of assigned tasks./liliUnderstands all policies and procedures within the department and corporation./li/ulKnowledge, Skills and Abilities Required: ulliHigh School Diploma (required)./liliPrevious work experience (retail environment preferred)./liliCustomer orientation and ability to adapt to different types of personalities./liliBeginner PC skills./liliDemonstrated problem-solving capabilities./liliAbility to work overtime when necessary with appropriate notice./liliOrganizational skills required to prioritize, plan and coordinate work activities and resources in area of responsibility.